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Frequently Asked Questions
What to expect from Rightway Parking and Our Parking Providers
How does RightwayParking.com work?
RightwayParking.com partners with privately owned and operated parking facilities across the US and Canada to provide a comparison shopping and reservation service for parking.Does RightwayParking.com own and operate the parking lots?
No, RightwayParking.com facilitates the reservation process but does not own or operate the parking lots or hotel facilities listed on the website.How do I know my reservation is guaranteed?
Reservations are guaranteed by sending daily reports to parking facilities, and the management is responsible for monitoring their inventory levels and notifying changes in capacity.Do I have to stay overnight at the hotel to use the parking?
No, it is not necessary to stay overnight at the hotel to make a parking-only reservation.Do parking lots sell out?
Yes, parking lots can sell out due to various reasons like holidays, school breaks, conventions, and weather events. It's recommended to reserve parking in advance.What do "Not Available" and "Unavailable" mean?
These terms mean the parking lot is not available for the selected travel time frame, but the listing is included for comparison purposes.How does RightwayParking.com use my email address?
Email addresses are used for communicating about reservations, sending confirmation emails, and marketing messages.Is my information secure?
Yes, RightwayParking.com uses PCI-compliant e-commerce security and SSL encryption to protect information on the website.How do I make a reservation?
Select your airport, enter parking dates and times, click search, choose a lot, and complete the steps for account, credit card, and billing information. A confirmation email will be sent.Do I have to make a reservation online to park?
It is best to have a reservation before arriving at the parking lot, though customer service can assist with bookings over the phone.What is the rate without a reservation?
The drive-up rate varies and may change based on availability and volume. Making a reservation guarantees and locks in the rate.Can I make a reservation to park at the actual airport?
No, RightwayParking.com specializes in off-airport parking and does not facilitate reservations for airport or Port Authority parking lots.How and when do I pay?
Payment is required at the time of reservation. Some lots require full payment upfront, while others allow partial payment with the balance due at the lot.What forms of payment do you accept?
RightwayParking.com accepts American Express, Discover, MasterCard, and Visa.Why do you need my telephone number?
The telephone number is used to contact customers with important information regarding their reservations.What happens after I click "Complete Reservation"?
A confirmation email/receipt is displayed and sent to the provided email address, containing all necessary parking details.How close to my travel dates can I make a reservation?
Reservations can be made en route, but it is recommended to book ahead as facilities may be too full for same-day reservations.I"ve misplaced my email confirmation, what do I do?
Contact RightwayParking.com customer service with the first and last name on the reservation to resend the email confirmation.If I park at a hotel, do I have to stay/sleep at that hotel?
No, it is not necessary to stay overnight at the hotel for parking-only reservations.Can I make a reservation for someone else?
Yes, you can enter a different name at checkout, and the driver must have a copy of the confirmation email/receipt.What is the difference between Self, Valet, Indoor, Covered parking options?
Self-parking allows you to park and keep your keys, valet parking involves an attendant parking your car, indoor parking is indoors, and covered parking is outdoors but under a cover.How do promo codes work?
Promo codes can be entered on the checkout page for a discount on the prepayment amount required for the reservation.This promo code expires before my trip. Can I still use it?
Promo codes can be used for any travel dates as long as the reservation is submitted before the code expires.Are shuttles available at every location?
Shuttle service is provided at many locations but not all. Check the listing for details.Is shuttle service included in the price of the parking spot reservation?
Most locations include shuttle service as a complimentary service, but customers should check shuttle times and plan accordingly.Will the shuttle driver help me load bags?
Luggage assistance is provided at most locations.Will the shuttle pick us up from the airport/seaport?
Return shuttle service is included at locations offering shuttle service, with instructions provided on the confirmation email/receipt.How often does the shuttle run?
Shuttle frequency varies by location, with some offering specific departure times and others based on demand.The shuttle times do not work for me, will you cover taxi fare?
No, shuttle service is a complementary option, and customers must arrange alternative transportation if needed.I have a large group with a lot of luggage. Will that be a problem?
Most parking lots can accommodate large groups, but additional fees may apply. Contact customer service or the lot for details.Are the parking lots and shuttle handicap accessible?
Accessibility varies by lot, and customers should read the lot's information or contact customer service for details.Can I bring my dog/surfboard/guitar/over-sized suitcase on the shuttle?
Shuttle features vary by lot. Review the lot"'s information or contact customer service for details.Does the shuttle have child safety seats?
Typically, shuttle transportation does not require or provide car seats, but customers can use their own if needed.Who do I contact if I have a problem with the shuttle service?
Contact the parking lot directly using the telephone number provided on the confirmation email/receipt.What is Rightway Parking"s refund policy?
Refer to the Refund Policy on the website for full disclosure.I prepaid for my parking but my dates have changed. Can I get a refund for the days I didn"t use?
Refunds for changes in schedule are not available.How can I change my reservation dates or times?
Contact customer service to make changes to reservation dates or times. Refunds are not issued for early returns or unused reservations.How do I cancel my reservation?
Submit a cancellation request via email or phone. Refer to the Refund Policy for details.What if I am parked longer than my reservation indicates, due to flight delays or other schedule changes?
Additional charges may apply for parking longer than indicated. Refunds are not issued for shorter parking times.My car is already parked and I need to come back earlier. Do I get a refund?
Refunds for early returns are not available.Can I change my reservation to a different parking lot?
Reservations cannot be transferred. Cancel the existing reservation and make a new one.How do I find the parking lot?
The parking lot"s address and contact information are provided on the confirmation email/receipt.Is the parking lot open 24 hours a day?
Hours of operation vary by location. Check the lot"s information for details.How often does the shuttle run?
Shuttle frequency varies by location. Check the lot"s information for details.How do I get to the airport once I"ve parked?
Most parking lots provide shuttle service. Allow 20-30 minutes for check-in, parking, and shuttle transfer.How do I get back to the parking lot when I return?
Follow the return instructions on the confirmation email/receipt.How much time should I allow to park and get to the airport?
Allow at least one hour before domestic flights and more for international travel. Consider traffic, shuttle frequency, and distance from the airport.What do I do when I return from my trip?
Follow the check-out procedures on the confirmation email/receipt. Contact the parking lot for shuttle pickup if needed.What do I bring to the parking lot?
Bring a copy of the confirmation email/receipt. Some lots require a printed receipt, while others accept an electronic copy.What if I drive an oversized vehicle?
Additional charges may apply for oversized vehicles.More Questions? Contact us today: online or by phone at 1+(888)399-9267. between the hours of 9 a.m. - 5:00 p.m. EST, Monday thru Friday.
In some cases individual locations may operate slightly different. Information specific for each location is available by selecting the location of your choice from ourairportorcruiselocations.