Reserve parking at Buffalo Airport Hotel

When I arrived at the hotel about 9am, I stood at the front desk for over 10 minutes with no one in sight. No bell or other items to call for assistance. The phone was ringing nonstop. One phone pointed out toward the lobby and the screen showed 47 missed calls. The same number kept calling back and I can't help but think it was someone wanting to request pickup - I was worried that this was going to be terrible. No one wants this type of uncertainty when trying to catch a flight. I eventually had to go down the hall and find a maintenance worker, asking for someone to meet me at the front desk. Another 5 minutes and a man finally appeared. He lifted the phone and hung up on the person calling, then asked if I was there for parking. There was no acknowledgement or apology for the time waiting. After that, he was friendly and helpful. I was surprised that I had to follow the shuttle to an off site lot to park. It was directly under the air traffic control tower, so it seemed safe. The driver was great and the trip to was quick to drop off. Upon return, they sent someone right away and I was given instructions on where to go for pick up. I waited about 10 minutes and shared the shuttle with one other customer. I was dropped off directly behind my vehicle. This would have been five stars without the issue at drop off.

Everything was great. I would do this again

Car was right where I left it without any issue or concern.

Everything was perfect and the shuttle drivers were awesome.

We had a great experience. The drivers were very friendly, efficient, and helpful. We were concerned about our battery possibly not starting after being parked for 18 days but the driver assured us if that was the case he would certainly give us a boost.

Great and convenient service as always.

The person at the hotel desk and the driver were both so helpful, kind, professional. I'll be back again!

Great place to park. And at a great price! There are 2 off-site lots. One gated....one not. I never had a problem at either lot. I had about a ten minute wait to get the van ride to the airport and about 15 minutes when I came home. The staff at the hotel is very helpful and friendly. It's the only place I park now. Much cheaper for parking a week compared to an Uber.

Great customer service. They were prompt. Upon arrival they were already there waiting

Now that I’ve used your parking service a couple,e of times, I have the routine figured out. This past time went smoothly and without any delays. My pick up shuttle when I returned home was actually waiting for me, which is a first for me! It was greatly appreciated!

Very smooth and efficient process. Very curteous people