"The location of the parking garage in relation to Pier 88 is very convenient and made getting to our cruise departure point easy and stress-free. Overall, the process was straightforward, and I appreciated the proximity to the pier. One area for improvement would be the online payment process. I drive an SUV, and I wish there had been an option to pay the additional SUV fee in advance through an online portal. Having to make that payment when dropping off the vehicle was a bit inconvenient. As for customer service, the gentleman who greeted us was direct and efficient, but his demeanor came across as somewhat brusque and not particularly welcoming. On a more positive note, the gentleman who drove us to the pier was friendly, professional, and a pleasure to interact with. His positive attitude helped start our trip on a great note. Overall, the convenience of the location and the excellent shuttle service made for a good experience, with just a few opportunities to improve the customer experience."
G. Youmans · Aug 2026